FAQ
The questions families and facility operators ask first.
Short, structured answers about credentials, scheduling, cost, replacement cover, and emergency fills across the Greater Toronto Area.
If your question is not here, a real person will answer the phone.
Personal Support Workers only — clear PSW scope
Credential packages on file
Greater Toronto Area
Care Coordinator on call
Frequently Asked Questions
Personal Support Workers cover bathing, dressing, mobility, transfers, meal prep, light housekeeping, medication reminders, companionship, supervision, and overnight care across families and facilities in the GTA.
For most GTA postal codes we place a vetted PSW within 24–48 hours for hourly shifts, within a week for live-in arrangements, and same-day for facility emergency fills.
Yes. Families hire PSWs through S Care Companion for in-home care; long-term care homes, retirement residences, hospitals, and assisted-living facilities staff their shifts through the same roster.
PSW certificate from a recognised Ontario program, current first-aid and CPR-C, immunisation records, and a recent vulnerable-sector police check. The package is available on request.
A Care Coordinator places a different PSW from the named team. Replacement is included in the rate — the family or facility does not have to find cover.
Pricing is shift-shaped — hourly, overnight, live-in for families; standing-order, emergency, contract for facilities. A Care Coordinator quotes in writing within one business hour. CAD only.
Yes. Overnight, weekend, and statutory-holiday shifts are integrated into rotations rather than booked as exceptions.
Toronto, North York, Scarborough, East York, Mississauga, Brampton, Caledon, Vaughan, Markham, Richmond Hill, Newmarket, King City, and Aurora — give a Care Coordinator the postal code and we will confirm same day.
Yes. A Care Coordinator matches PSWs with dementia-care experience to each placement and rotates a small named team so the client always sees familiar faces.
Yes. The first week is treated as a settling-in period and adjustments happen if the match is not right — that is part of being matched, not assigned.
Still have a question?
A Care Coordinator returns every call within one business hour.